Shipping policy

Shipping Policy

Thank you for visiting and shopping at Modora Hardware (modorahardware.store). The following terms and conditions constitute our Shipping Policy.

1. Processing Time & Order Cut-Off

All orders are processed within 1–3 business days (excluding weekends and major holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Order Cut-Off Time: 5:00 PM EST
Business Days: Monday through Friday (excluding statutory holidays).
High Volume Period: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Domestic Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option	Estimated Transit Time	Cost
Standard Shipping	5–8 business days	FREE

Delivery delays can occasionally occur due to carrier logistics, weather events, or high seasonal volume.

3. Shipping Carriers

We work with reliable shipping partners to ensure your hardware items arrive safely. Orders are typically shipped using [USPS / UPS / FedEx / DHL], depending on product weight, size, and destination.

4. International Shipping

We do not offer international shipping at this time.

5. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24–48 hours for the tracking information to become available.

If you haven’t received your tracking number within 4 days of receiving your order confirmation email, please contact us at info@modorahardware.store with your name and order number, and we will look into it for you.

6. P.O. Boxes and APO/FPO Addresses

Modora Hardware ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. (Note: Heavy or oversized hardware items may require a physical street address for delivery).

7. Damaged, Missing, or Lost Packages

Damaged Items: If your order arrives damaged, please save all packaging materials and damaged goods, and contact us immediately at info@modorahardware.store with photos of the damage and your order number.
Lost or Stolen Packages: Modora Hardware is not liable for packages lost or stolen after verified delivery by the carrier. If your tracking states your package was delivered but you have not received it, please check with neighbors, surrounding areas, and contact the carrier directly to file a claim before reaching out to our team.

8. Incorrect Shipping Information

Please ensure all delivery details are accurate before submitting your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to sender due to an invalid address, the customer will be responsible for re-shipping costs.